Returns Policy
Changed your mind? No problem. You have 30 days after receiving your item to request a return.
How to start a return
- Email us at Carrycobags26@gmail.com with your order number and the item you would like to return.
- If your return is accepted, we will email you a return shipping label, together with the return address and instructions on how and where to send your package.
- Pack the item securely and send it back using the label provided.
Items sent back to us without first requesting a return will not be accepted, so please contact us first.
Return conditions
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at Carrycobags26@gmail.com.
Damages and issues
Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom products (special orders or personalised items) and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions about your specific item.
European Union 14-day cooling-off period
If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging, with the receipt or proof of purchase.
Questions?
Contact us any time at Carrycobags26@gmail.com and we will be happy to help.